Refund Policy for Let's Prompts

If you are not happy with a purchase, ask for a refund within 14 days of the payment date and you will get the full amount back. You do not need to give a reason, and you do not need to send screenshots or proof.

The 14 days are counted from the date shown on your FastSpring receipt.

• Credit purchases and monthly credit-plan payments.
• Renewals of a credit plan.
• The yearly payment for the Annual plan.

Each payment has its own 14-day window. A renewal can be refunded within 14 days of the renewal charge, even if the first payment was made long ago.

Send us an email and tell us which payment you want refunded:

Email: info@letsprompts.com

Please write from the address you used to sign up and include the date and amount of the payment (or the FastSpring order reference from your receipt email, if you have it). You can also contact FastSpring, our Merchant of Record, through the order-support link in your receipt email.

Payments are processed by FastSpring, our Merchant of Record. Approved refunds are paid by FastSpring to the original payment method, in the same currency, including the tax or VAT you paid on that payment.

Most refunds arrive within 5–10 business days. The exact time depends on your bank or card issuer.

• When a payment is refunded, the credits that payment added to your account are removed automatically. For a partial refund, credits are removed in proportion to the amount refunded.
• Your balance never goes below zero. If you have already spent some of those credits on prompts or skills, the items you unlocked most recently are locked again, until the credits they cost cover what was spent. The credits you spent on them are not returned.
• Credits from payments that were not refunded are not affected.

• Credit plans: a refund does not cancel the plan. To avoid the next monthly charge, sign in, open My account and press “Cancel auto-renewal”. Cancelling is immediate and needs no reason.
• Annual plan: a full refund ends the plan and stops its monthly credits. Cancelling without a refund keeps the monthly credits coming until the end of the year you paid for.
• You can cancel at any time. Cancelling stops future renewals; to get a payment you already made back, request a refund within the refund window.

Please contact us before disputing a payment with your bank. A refund is faster, and a chargeback also removes the credits of that payment from your account.

We may decline refund requests that clearly abuse this policy, for example repeatedly buying, using and refunding the same credits.

Nothing in this policy limits the rights you have under the consumer-protection laws of your country.

If you have any questions about refunds or your payments, please reach out to us at:

Email: info@letsprompts.com